CarMax

Was a pleasant buying experience, the issues started when they took my car in for service to fix a few things we had discussed they would in order for me to purchase the vehicle. I was told it would be possibly a week max that they would have my vehicle. They ultimately had it for about 3 weeks, and when I picked it up the car was sitting in the parking lot not behind a gate or anything just free for someone to walk up to and do with as they please ( CarMax location is located in shopping center with high traffic areas). To put the icing on the cake not only was the outside extremely dirty, but as I drove home I noticed dust like from the bottom of someone’s shoe or work pants. I understand the technician has to get in the car to fix it but don’t you think they would clean it? I do hvac for a living and can’t imagine leaving a mess in someone’s home. Also the first loaner car they gave me began shifting very rough and I had to swap it out for a new one about a week in. All in all a good experience and I am very pleased with the car and staff just seemed odd to me that they didn’t clean it is all.

Highly recommend (but make an appointment). I had a great experience with this Carmax location, huge shoutout to Tanner Lucas who went above and beyond for me! He made sure that I was taken care of and prioritized. This was such an easy and efficient process, I was in and out in about 45 minutes. The customer service was very friendly, helpful and transparent. I felt like the price they offered for my car was fair. If you're looking to sell your car quickly without too much effort, can't recommend Carmax enough.

We had such a wonderful experience purchasing our car at CarMax in Golden. Each staff member was friendly, attentive, helpful and genuinely excited about our purchase. We came out to find a big yellow bow on our new used car, which has no indication of being used except for the miles, making our experience even better. We so appreciated this personal touch and the great customer service we received! Keep up the good work, CarMax!! Thank you!!

We were in from out-of-town to move my elderly mother to a retirement community. She had retired from driving her Volvo XC60 and needed to sell it. We took it to CarMax and they gave a fair buy price. This price was only guaranteed for a week but we needed the car for another 3 weeks until we left. We put another 1,000 miles on the car in this time but it was exactly the same. When we brought the car back to do the deal, the price was $1,600 less than the original. We expected that it would be slightly less, but not that much. Very disappointed! Turns out that the friendly people at the dealership have nothing to do with valuing the car which is done at a centralized location. They couldn’t really explain why the price was so different and didn’t have any power to negotiate. We drove away with our car and won’t recommend CarMax.

I've purchased 2 vehicles from the Carmax in Golden, both being wonderful experiences. With decades of buying and selling vehicles, I am now a "Carmax guy" and will continue to purchase any future vehicles with Carmax. Staff is consistently solid and have been willing to replace tires on an otherwise pristine truck. Highly recommend.

CarMax Golden Colorado has the best employees in the Nation. From the moment I stepped into the door I was treated with the upmost respect, happiness ,and communication. no tricks. 5 months later and this store is the only CarMax I trust with my Car. I am beyond grateful for this team. They have unknowingly saved me through their outstanding customer service.